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Frequently Asked Questions

What happens if parking fees are required at the service location?

Clients are responsible for providing or reimbursing parking arrangements. Maid In Luxury is not liable for parking tickets or violations incurred due to unavailable or inappropriate parking.

We love pets and work with you to ensure their comfort and safety during service. However, we do not clean pet accidents, and for everyone’s safety, we ask that all pets be securely placed. This includes securing pets that may become overwhelmed by our presence, pose a threat, or are prone to escape. The obligation for their care and control remains with the client.

Yes, we can use environmentally safe products upon request. Additional fees may apply for green products. We also sell environmentally safe products in the Shop.

Maid In Luxury provides more than just cleaning; we deliver a comprehensive experience tailored to your needs. Depending on the service you’ve booked, here are some ways you can prepare:

  1. For Cleaning Services:
    • Clear surfaces of small items (e.g., personal documents, clothing, toys) to allow us to focus on detailed cleaning.
    • Ensure access to electricity, water, and a comfortable temperature (20-23°C).
    • Secure pets to avoid stress or distractions.
  2. For Property Management:
    • Provide clear instructions on property access, such as key codes, lockbox locations, or guest management preferences.
    • Inform us of any maintenance issues that require attention ahead of time.
  3. For Renovations:
    • Clear the work area of personal items and furniture, if possible, to facilitate a safe and efficient process.
    • Share your design preferences, any material selections, and timeline expectations before the service begins.
  4. For Home Decor and Staging:
    • Provide a clear vision or inspiration for the desired style or aesthetic. Sharing photos, mood boards, or color palettes can be helpful.
    • Identify key areas of focus, such as specific rooms or furniture pieces that require extra attention.

By preparing in these ways, you help us ensure a seamless and high-quality experience, whether it’s maintaining your space, enhancing your property, or transforming your home’s style.

Notify us within 24 hours, and we will re-clean the specified area at no additional cost within seven days.

Cancellations or reschedules require at least 48 business hours’ notice. Fees may apply for late changes or no access at the scheduled time.

We leave all trash in the designated bins on your property and cannot transport trash with us unless explicitly and previously agreed upon.

Please secure fragile items or valuables to a location we do not clean. While we strive to prevent damage, Maid In Luxury cannot be responsible for pre-existing risks like unstable items.

Services

We accept electronic transfers (e-transfers) with no additional fees for all services. For services totaling $300 or more, we also accept Visa, Mastercard, Discover, and Apple Pay. Please note: credit card payments are subject to a 3% surcharge.

Products

We accept Visa, Mastercard, Discover, and Apple Pay. Please note: shipping and handling fees may apply.

We do not accept electronic transfers (e-transfers) as a form of payment for any products purchased in the Shop.

Clients agree not to hire our employees directly. Violations result in a $2,500 fee and termination of services and possible legal action.

Maid In Luxury currently serves a wide range of areas across the Greater Toronto and Hamilton Area (GTHA). Our service regions include:

  • Toronto: From downtown Toronto to North York, East York, Scarborough, and Etobicoke.
  • Hamilton Area: Including Stoney Creek, Ancaster, Dundas, and Waterdown.
  • Durham Region: Covering Pickering, Ajax, Whitby, Oshawa, and Clarington.
  • York Region: Serving Vaughan, Markham, Richmond Hill, Aurora, and Newmarket.
  • Peel Region: Including Mississauga, Brampton, and Caledon.
  • Halton Region: With Oakville, Burlington, Milton, and Halton Hills.

If you’re located outside these areas, don’t hesitate to reach out. We’re happy to discuss how we can meet your needs while ensuring our clients enjoy the #TheGoldGloveExperience wherever they are.

Our website outlines services in detail, but if you’d like to request extras—such as appliance cleaning or focusing on specific areas during your booking—we’re happy to accommodate. Simply reach out to us by email at info@maidinluxury.com or by phone at (365) 998-MAID to update your booking details or schedule a consultation. During the consultation, we’ll review your needs and tailor our services to provide the #TheGoldGloveExperience you deserve.

Your first service includes:

  1. Service Details:
     Our team will arrive prepared to provide the #TheGoldGloveExperience you deserve. We’ll conduct a brief walkthrough of your space to ensure we understand your needs and confirm any specific instructions or preferences. If the estimated timing differs from the original expectation, we’ll communicate this with you before starting. We bring all the products and tools necessary to provide top-quality service, unless other arrangements were previously discussed and agreed upon.
  2. Your Confirmation:
     Should there be any changes to your appointment, such as services you’d like to add or important details we need to know, please inform us at least 48 hours in advance. This helps us ensure a seamless and exceptional experience.
  3. Final Payment:
     The remaining balance will be due upon completion of the service. For details on payment options and related policies, please refer to FAQ #9: What payments do you accept?

     

Our Commitment to You:
At Maid In Luxury, we take great pleasure in delivering top-tier service and creating a pristine, stress-free environment for our valued clientele. If you have any questions or need further assistance, don’t hesitate to contact us.

We look forward to making your space shine!

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